Terms and Conditions for Man With Van Malden Rushett
These Terms and Conditions set out the basis on which Man With Van Malden Rushett provides removals, transport, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. They are designed to create a clear agreement about the service to be provided, the responsibilities of both parties, the limits of liability, and the rules that apply to payments, cancellations, and waste handling. If any part of these terms is not acceptable, the customer should not proceed with the booking.
The service may include house moves, office moves, item delivery, furniture transport, loading assistance, and similar man with van work. The exact scope of the service will depend on the information provided at the time of booking and any agreed updates before the job begins. Customers are responsible for ensuring that the details they provide are accurate and complete, including item sizes, access conditions, parking restrictions, and any special handling requirements. Failure to provide correct information may affect timing, pricing, or the ability to complete the job.
1. Booking Process
A booking is only confirmed when Man With Van Malden Rushett has accepted the request and the customer has received confirmation of the agreed date, service type, estimated duration, and any quoted charges. A request for a quote does not guarantee availability. The company may decline a booking where the requested service is outside its capacity, the information provided is incomplete, or the job would create a safety or legal issue. Bookings can be made in writing or by phone, but all important terms should be checked before the service date.
Customers must provide accurate information about the collection and delivery addresses, item list, access arrangements, stair levels, lift access, distance from vehicle to property, and any items that require special care. If a customer later changes the job description, the quoted price may be revised. The company may also refuse to transport certain items if they are dangerous, illegal, unhygienic, excessively heavy without notice, or unsuitable for safe handling. Any estimate is based on the information available at the time and may change if the actual work differs materially from what was described.
Where a time slot is agreed, the company will aim to attend within a reasonable period, but arrival times are estimates and may be affected by traffic, weather, earlier delays, access issues, or other circumstances beyond reasonable control. The customer should ensure that someone authorised to approve the work is present at the collection point and, if relevant, at the delivery point. If keys, codes, parking permissions, or building access are needed, these must be arranged in advance by the customer unless agreed otherwise.
2. Payments and Charges
Charges may be quoted as a fixed price, an hourly rate, or a combination of both, depending on the nature of the job. Unless otherwise agreed, prices are based on the information supplied at booking and assume normal access and handling conditions. Additional charges may apply for waiting time, congestion, parking, extra labour, stair carries, long carries, dismantling, reassembly, or services not included in the original quote. Any such changes should be explained as soon as reasonably possible.
Payment terms will be confirmed at booking or before the service begins. The company may request a deposit or part-payment to secure the date, particularly for larger or last-minute jobs. Unless otherwise stated, all balances are due on completion of the service and must be paid immediately by the agreed method. The company may refuse to unload items, continue work, or release goods until payment is made in full where this is permitted by law and where doing so is reasonable in the circumstances.
Customers are responsible for ensuring they have sufficient funds available to pay all agreed charges. If a payment fails, is reversed, or is disputed without valid reason, the customer may be liable for bank charges, administration costs, and any recovery costs reasonably incurred. Any invoice query should be raised promptly. However, the customer must still pay any undisputed amount on time. Quotes do not include VAT unless expressly stated. If VAT is chargeable, it will be shown separately where required.
3. Cancellations and Amendments
Customers may request changes to the date, time, or service details, but changes are subject to availability and may alter the price. The company will try to accommodate reasonable amendments, although this cannot be guaranteed. If a job becomes larger, more complex, or more time-consuming than originally agreed, the company may update the charge before proceeding. Significant changes may be treated as a new booking if the original service no longer reflects the actual work required.
If the customer cancels a booking, any deposit paid may be retained to cover administrative costs, reserved time, and lost availability, unless a different arrangement has been agreed in writing. For short-notice cancellations, a further cancellation charge may apply where the company has already allocated staff, vehicle time, or related resources. If the company has already started travelling to the job or has arrived on site, the customer may also be charged for call-out time, waiting time, or reasonable wasted costs. The company will act fairly and proportionately when applying such charges.
If the company must cancel or postpone a booking due to vehicle failure, staff unavailability, unsafe conditions, legal restrictions, or other events beyond reasonable control, it will try to notify the customer as soon as possible and offer an alternative date where practical. The company will not be liable for indirect losses caused by a cancellation or delay, provided it has acted reasonably. Nothing in these terms removes any rights the customer may have under law where the company is at fault and the loss is direct and foreseeable.
4. Customer Responsibilities
The customer must ensure that items are ready to move at the agreed time, unless the booking specifically includes packing or preparation assistance. Fragile items, valuables, antiques, artworks, and personal documents should be disclosed in advance and packed securely by the customer unless agreed otherwise. The customer should also notify the company of any particularly heavy, awkward, or specialist items so that the correct vehicle, equipment, and manpower can be arranged. Failure to do so may result in refusal, delay, or extra charges.
It is the customer’s responsibility to check that all items listed for transport are suitable for carriage and to keep any prohibited or dangerous goods separate. The company may refuse to move items that are explosive, flammable, corrosive, toxic, leaking, contaminated, or otherwise unsafe. The customer must also make sure that access routes are clear and that flooring, walls, lifts, and communal areas are protected where necessary. Where the customer requests the company to move items through tight spaces or over delicate surfaces, the customer accepts the risk of minor scuffs or pressure marks that may arise from the nature of the job, except where caused by negligence.
Man With Van Malden Rushett may rely on the customer’s instructions when placing items at the delivery location. The customer should inspect goods as soon as reasonably possible after delivery and report any obvious problems without delay. If the customer is not present, any items delivered in accordance with agreed instructions will be deemed accepted. The company is not responsible for delays caused by the customer’s lack of readiness, incorrect directions, inaccessible premises, parking restrictions not disclosed in advance, or other avoidable issues under the customer’s control.
5. Liability and Damage
The company will take reasonable care when handling goods, loading vehicles, and carrying items. However, man and van services involve manual handling, movement through domestic and commercial premises, and other risks inherent in transport work. The company is not liable for pre-existing damage, wear and tear, hidden defects, inadequately packed items, or loss caused by the inherent fragility of the goods themselves. Items made of glass, ceramics, flat-pack furniture, mirrors, electronics, or older materials may be particularly vulnerable, and the customer accepts that reasonable care does not guarantee against all risk.
The company’s liability for loss or damage, where established, will be limited to the direct and foreseeable loss caused by its proven negligence and, unless prohibited by law, will not exceed the total price paid for the affected service or such other limit as is reasonable in the circumstances. The company will not be liable for loss of profit, loss of business, missed deadlines, emotional distress, or any indirect or consequential loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
If damage is alleged, the customer must notify the company as soon as reasonably possible and provide evidence where available, including photographs and a description of the issue. The company may inspect the item, packaging, access route, and relevant circumstances before confirming any outcome. Any claim must be made promptly so that the matter can be investigated fairly. The customer must take reasonable steps to minimise further loss, such as securing damaged items and preserving packaging. Failure to do so may reduce or prevent recovery where this is permitted by law.
6. Waste Regulations and Disposal
Where the service includes the removal of unwanted items, the customer must clearly state whether the items are for disposal, recycling, reuse, or transfer to another location. The company will only dispose of waste in accordance with applicable UK waste laws and duty of care requirements. This means waste must be handled, transported, and passed on only to appropriate and authorised facilities or persons. The customer must not present the company with hazardous, clinical, electrical, or controlled waste unless this has been agreed in advance and can be lawfully transported and processed.
The customer is responsible for declaring the nature of any waste and for ensuring that items are not contaminated with substances that make them unsafe or illegal to handle. If the company is asked to remove waste that later proves to be improperly described, unsafe, or subject to special handling rules, the company may refuse to take it, return it at the customer’s cost where lawful, or charge additional sums for lawful disposal. The customer may also be responsible for any fines, penalties, clean-up costs, or regulatory expenses arising from inaccurate disclosure.
If the company provides a waste transfer or removal service, the customer agrees to cooperate with any reasonable documentation or evidence of transfer required under the law. This may include confirming the description of waste and its origin. The customer should not ask the company to deposit waste illegally, fly-tip materials, or dispose of items without proper authorisation. The company will not participate in unlawful disposal and reserves the right to report suspected illegal activity to the appropriate authorities. Any breach of waste laws by the customer may result in immediate termination of service without refund.
7. Delays, Force Majeure, and Suspension of Service
Man With Van Malden Rushett will not be responsible for failure or delay in performance caused by events outside its reasonable control. These may include severe weather, road closures, accidents, strikes, fuel shortages, emergency repairs, acts of public authority, power failures, or other disruptive events. In such cases, the company may reschedule the service, alter the route, or suspend the job until it is safe and practicable to continue. The customer will be informed as soon as reasonably possible.
The company may suspend or stop work if it reasonably believes that continuing would be unsafe, unlawful, or impossible. This includes situations where access is blocked, instructions are unclear, payment has not been made as agreed, or the customer or any third party behaves abusively or unreasonably. If work is suspended due to the customer’s actions or omissions, the company may charge for time already spent, waiting time, and any additional costs incurred. The company may also refuse to continue if the working environment becomes hazardous.
Where part of a job has been completed and the remainder cannot be finished for reasons outside the company’s control, the customer will remain responsible for the completed portion and any reasonable costs already incurred. The company will try to find a fair solution, but it is not required to undertake unsafe work or wait indefinitely for circumstances to improve. Any variation to the original agreement should be confirmed before work restarts.
8. General Legal Terms
If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remainder will continue in force. No failure or delay by the company in exercising any right shall operate as a waiver of that right. These terms, together with the confirmed booking details, form the entire agreement between the company and the customer in relation to the relevant service, unless a separate written agreement states otherwise. Any promise or representation not recorded in writing will not be binding unless required by law.
The company may update these terms from time to time to reflect changes in law, service operations, or risk management practices. The version in force at the time of booking will apply to that booking unless a later change is agreed in writing by both parties. Customers are encouraged to review the terms before each new booking. Continued use of the service after any update will be treated as acceptance of the revised terms for future bookings.
These terms are intended for ordinary consumer and business moving services and should be read in a sensible and practical manner. They do not affect any rights that cannot legally be excluded or limited under UK consumer law. Where the customer is acting as a business, additional contractual protections may apply only if expressly agreed in writing. The service is offered on the basis that both parties act honestly, reasonably, and with mutual cooperation throughout the booking, collection, transit, and delivery process.
9. Governing Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If the customer is located elsewhere in the United Kingdom, the same legal principles will apply to the extent permitted by the relevant law. By booking the service, the customer agrees that this legal framework applies to the relationship between the parties.