Privacy Policy
Man with Van Malden Rushett Privacy Policy
This Privacy Policy explains how Man with Van Malden Rushett collects, uses, stores and protects personal data in connection with our removal and transportation services. It applies to all customers and prospective customers of Man with Van Malden Rushett in our service area, including household, business and one off clients.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Scope of this Privacy Policy
This Privacy Policy covers personal data that we collect from you when you contact us, request a quote, make a booking, use our services, visit our website, or otherwise interact with Man with Van Malden Rushett. It also covers personal data we receive from third parties in connection with providing our services to you.
By using our services, you acknowledge that you have read and understood this Privacy Policy. We may update this Privacy Policy from time to time, and the latest version will apply to all new and existing customers.
Personal Data We Collect
We only collect personal data that is necessary for us to provide our services, manage our business and meet our legal obligations. The personal data we may collect includes:
Identification and contact details: your name, address, service addresses for collection and delivery, and other contact information such as general communication channels you choose to use.
Booking and service details: date and time of your booking, description of the job, access and parking information, inventory details where relevant, and any special instructions you provide.
Payment and transaction information: records of services provided, amounts charged, payment status, and non sensitive payment references. We do not store full payment card details; if you pay by card, these are processed securely by our payment service providers.
Communication records: information contained in emails, enquiry forms, messages or phone notes, including any feedback, reviews or complaints you submit.
Technical and usage information: when you visit our website, we may collect limited technical information such as your browser type, pages accessed, and time spent on the site to help us improve our services. Where cookies or similar technologies are used, we do so in accordance with applicable law.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so. The main purposes and lawful bases are:
To provide our services to you: we use your personal data to provide quotes, confirm bookings, plan routes, carry out moves and related services, and manage your account. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To communicate with you: we use your contact details and communication records to respond to enquiries, send booking confirmations and updates, and handle service related messages. The lawful basis is performance of a contract and our legitimate interests in operating and improving our services.
To process payments and accounting: we use your data to issue invoices, process payments, and maintain financial and tax records. The lawful bases are performance of a contract and compliance with legal obligations.
To manage our business and improve services: we may use aggregated and anonymised data for internal reporting, quality control, staff training and service improvements. The lawful basis is our legitimate interests in developing our business and ensuring service quality.
To handle legal, security and compliance matters: we may process data to detect and prevent fraud, resolve disputes, handle insurance or damage claims, and comply with legal or regulatory requirements. The lawful bases are legitimate interests and compliance with legal obligations.
Where we rely on consent as a lawful basis, we will clearly ask for it and explain what it relates to. You may withdraw your consent at any time, and this will not affect the lawfulness of processing carried out before withdrawal.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In general, our retention periods are:
Service and booking records: typically kept for up to six years after the end of the financial year in which the service was provided, to comply with tax and accounting requirements and to manage any potential legal claims.
Enquiries that do not lead to a booking: typically kept for up to two years for reference and to help us respond to follow up enquiries, unless you request earlier deletion where possible.
Communication records and complaints: typically retained for up to six years from the date of the final correspondence, to demonstrate how we handled the matter.
Technical and usage information: kept for shorter periods that are appropriate for analytics and security purposes, usually no longer than two years in identifiable form.
When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be linked to you.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary to provide our services, run our business and comply with the law. These third parties act as data processors or independent controllers, depending on the circumstances.
Service providers acting as data processors may include:
Payment processing providers who handle card or electronic payments on our behalf.
Accounting and bookkeeping service providers who help us manage our finances.
IT and hosting providers who operate our website or store data on secure servers.
Communication and scheduling tools that assist us in managing bookings and messages.
Where we use processors, we ensure they process personal data only on our instructions, use appropriate security measures, and comply with data protection law.
We may also share data with other parties where required by law or where necessary to protect our rights, customers or third parties. This may include insurance companies, legal advisers, law enforcement or regulatory bodies in response to lawful requests.
We aim to keep your data within the United Kingdom or other countries that provide an adequate level of data protection. If data is transferred to a country without an adequacy decision, we will ensure appropriate safeguards are in place in accordance with GDPR requirements.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff awareness and careful selection of our service providers.
While no system is completely secure, we work to ensure that your personal data is handled with care and kept as safe as reasonably possible.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data held by Man with Van Malden Rushett. These rights may be subject to legal conditions and exemptions, but we will always respond to any request you make in accordance with the law.
Your rights include:
Right to access: You can request confirmation that we process your personal data and obtain a copy of that data.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it.
Right to restriction of processing: You can ask us to restrict how we process your data in specific situations, such as while we are considering a request to rectify or erase it.
Right to data portability: Where processing is based on your consent or a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format or transfer it to another controller where technically feasible.
Right to object: You can object to processing that is based on our legitimate interests in certain circumstances. We will then stop processing your data unless we can demonstrate compelling legitimate grounds or the processing is required for legal claims.
Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect prior processing but may affect our ability to continue providing some services.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal requirements. Any significant changes will be highlighted in the updated policy. Continued use of our services after a change takes effect will be taken as acceptance of the revised Privacy Policy.
This Privacy Policy applies to all Man with Van Malden Rushett customers and prospective customers in our service area and is intended to provide clear and transparent information about how we handle your personal data.
