Terms and Conditions

Man with Van Malden Rushett Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Malden Rushett provides removal, transport and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "Company" means Man with Van Malden Rushett, providing man and van, removal and transport services.

1.2 "Customer" means the person, firm or organisation requesting or using the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, storage, or related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.

1.5 "Goods" means any property or items transported, handled, or stored in connection with the Services.

1.6 "Service Address" means any collection, delivery or additional address where the Services are provided.

2. Scope of Services

2.1 The Company provides man and van services, domestic and commercial removals, and related transport services, primarily serving Malden Rushett and surrounding areas, and more widely across the UK by agreement.

2.2 The exact nature of the Services to be provided shall be agreed at the time of booking and confirmed in the booking confirmation.

2.3 The Company reserves the right to decline or refuse any booking where it is not reasonably practicable to perform the Services safely, lawfully, or within operational constraints.

3. Booking Process

3.1 Bookings may be requested by the Customer via the Company’s accepted communication channels as stated on its website or promotional materials.

3.2 To obtain a quotation, the Customer must provide accurate information, including but not limited to:

(a) collection and delivery addresses;

(b) description and approximate volume or quantity of Goods;

(d) access conditions at each Service Address, including stairs, lifts, parking restrictions or distance from parking to entrance;

(e) preferred date and time for the Services.

3.3 Any quotation is based on the information supplied by the Customer. If the information is incomplete or inaccurate, the Company may revise the quotation or apply reasonable additional charges.

3.4 A booking is only confirmed when the Company has issued a confirmation specifying the date, time, estimated duration, address details, and any agreed price or hourly rate, and where required, the Customer has paid a booking deposit.

3.5 The Customer is responsible for checking all details in the booking confirmation and must promptly notify the Company of any errors or changes.

4. Prices and Payments

4.1 Prices may be based on an hourly rate, a fixed quote, or a combination of both, as specified in the booking confirmation.

4.2 The Company reserves the right to charge a minimum booking period. Any time exceeding the minimum period is chargeable at the agreed rate, usually rounded up to the nearest half-hour or full hour as specified at the time of booking.

4.3 Additional charges may apply where:

(a) the Customer requests extra services or additional stops;

(b) there are access difficulties not disclosed at the time of booking;

(c) waiting time is incurred due to delays beyond the Company’s control, including waiting for keys, paperwork or Customer arrivals;

(d) work continues beyond the estimated time due to the volume of Goods or complexity of the move.

4.4 Payment terms will be stated at the time of booking. Unless agreed otherwise:

(a) deposits, where applicable, are payable at the time of booking;

(b) the balance is payable upon completion of the Services on the same day;

4.5 The Company accepts payment by methods specified on its website or in booking correspondence. The Customer must ensure that sufficient funds are available.

4.6 If payment is not made in accordance with these Terms and Conditions, the Company reserves the right to:

(a) withhold delivery of Goods until payment is received in full; and

(b) charge reasonable late payment fees or interest as permitted under UK law.

5. Customer Responsibilities

5.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed and protected, unless packing services have been expressly agreed;

(b) ensuring that all boxes are suitably strong, closed and labelled;

(d) arranging suitable parking for the Vehicle at all Service Addresses and obtaining any necessary permits or permissions;

(e) ensuring that the Company’s staff have safe and reasonable access to the premises and that stairs, corridors and access routes are clear.

5.2 The Customer must be present, or ensure that an authorised representative is present, at all times during the Service unless otherwise agreed in writing.

5.3 The Customer must not request or allow the Company’s staff to carry out any illegal activity, including but not limited to transporting prohibited items or fly-tipping.

6. Excluded and Restricted Items

6.1 Unless expressly agreed in writing, the Company does not transport:

(a) cash, jewellery, precious metals, or valuable collections;

(b) hazardous, flammable, explosive or illegal items, including gas cylinders, chemicals and prohibited substances;

(d) perishable food items or items requiring temperature control.

6.2 If any such items are transported without the Company’s knowledge, the Company accepts no liability for loss, damage or deterioration of such items, and the Customer may be responsible for any resulting loss or damage to the Company, its staff, third parties, or property.

7. Cancellations and Amendments

7.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible via an accepted communication method.

7.2 The following cancellation terms generally apply unless otherwise specified at the time of booking:

(a) cancellations more than 7 days before the scheduled service date: any deposit paid may be refundable or transferable at the Company’s discretion;

(b) cancellations between 7 days and 48 hours before the scheduled service date: the Company may retain part or all of the deposit to cover administrative and scheduling costs;

(c) cancellations less than 48 hours before the scheduled start time: the Company may charge up to 50 to 100 per cent of the estimated service cost, depending on notice and job size.

7.3 If the Customer is not present at the agreed time and location, or if access is not available within a reasonable period, this may be treated as a late cancellation and subject to the same charges.

7.4 The Company will use reasonable efforts to accommodate requested changes to dates, times or scope of Services, but cannot guarantee availability. Changes may result in revised pricing.

7.5 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including severe weather, Vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will seek to agree an alternative date or provide a refund of any deposit paid, but is not liable for any consequential loss.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.

8.2 The Customer is encouraged to obtain appropriate insurance for their Goods. The Company’s standard service is not a substitute for removal insurance.

8.3 The Company is not liable for:

(a) normal wear and tear, scratches or scuffs to furniture or Goods arising from normal handling;

(b) damage to items that are not adequately packed or are structurally weak, unstable, flat-packed, or previously damaged;

(c) damage to Goods where the Customer or a third party has packed, loaded or unloaded the items against the Company’s advice;

(d) loss or damage arising from wear and tear, leakage, deterioration, or inherent vice of the Goods;

(e) delays or failure to perform the Services due to causes beyond the Company’s reasonable control.

8.4 The Company is not responsible for any damage to the internal or external premises unless caused by the proven negligence of the Company’s staff. The Customer is responsible for protecting floors, walls, and surfaces where appropriate.

8.5 Where liability is established, the Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement value of the specific item or a fair proportion of the overall service fee, subject to any caps notified at the time of booking.

8.6 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of use, or loss of enjoyment, arising out of or in connection with the Services.

9. Claims and Complaints

9.1 Any visible damage or concerns should be reported to the driver or Company representative on the day of the move where reasonably possible.

9.2 Any claim relating to loss of or damage to Goods must be notified to the Company in writing as soon as reasonably practicable, and in any event within 7 days of completion of the Services, providing reasonable details of the issue.

9.3 The Customer must allow the Company a reasonable opportunity to investigate any claim and inspect any alleged damage before repairs or disposal of Goods, where feasible.

9.4 The Company will aim to resolve complaints fairly and promptly. Failure to notify a claim within the stated period may affect the Company’s ability to investigate and may limit or extinguish any liability.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company will not engage in fly-tipping or any unlawful disposal of waste.

10.2 Where the Customer requests disposal or clearance of unwanted items, this must be agreed in advance. Additional charges may apply based on the type and quantity of items and any applicable disposal fees.

10.3 The Customer must accurately describe any items for disposal, particularly where they may be classified as hazardous or restricted waste. The Company may refuse to carry or dispose of such items.

10.4 The Customer remains responsible for any penalties, claims or costs arising from providing incorrect information about waste or Goods to be disposed of.

11. Parking, Access and Delays

11.1 The Customer is responsible for ensuring suitable parking is available as close as reasonably possible to each Service Address, and for covering any parking fees or penalty charges incurred as a direct result of inadequate information or arrangements.

11.2 If parking or access is substantially worse than described at the time of booking, resulting in extra time or distance for carrying Goods, the Company may apply additional charges.

11.3 The Company is not liable for delays caused by traffic, road closures, accidents, severe weather, or other factors beyond its reasonable control. Where such delays occur, the Customer remains responsible for payment for time reasonably spent in transit or waiting.

12. Health and Safety

12.1 The Company prioritises the health and safety of its staff and Customers. Staff may refuse to carry out any task that they reasonably consider unsafe or likely to cause injury or damage.

12.2 Heavy or oversized items may require additional staff or equipment. If such requirements were not specified at the time of booking, the Company may decline to move these items or may apply additional charges.

13. Data Protection and Privacy

13.1 The Company will collect and process personal information provided by the Customer for the purposes of handling enquiries, bookings, and payments, and for providing the Services.

13.2 The Company will take reasonable steps to protect personal data and will not sell personal information to third parties. Information may be shared with service partners only where necessary to carry out the Services or comply with legal obligations.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.2 The failure of the Company to enforce any right or provision shall not constitute a waiver of such right or provision.

15.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer relating to the Services, and supersede any prior understandings or agreements, whether oral or written.

15.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.

By confirming a booking with Man with Van Malden Rushett or using our Services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.